Return & Refund Policy – Chibana

At Chibana (the trading name of Drimind Limited – Hong Kong), customer trust and product quality are our top priorities. We are committed to delivering 100% genuine leather jackets crafted to high standards. If you need to return or exchange an item, the rules below explain the process clearly and transparently.

Return period

You may request a return within 14 days from the date you receive your order. After this period, we may not be able to accept return or refund requests.

Eligibility conditions

To be eligible for a return, all of the following conditions must be met:

  • The item must be in its original condition: unworn, unused, and undamaged.
  • All original tags must still be attached, and the product must be returned in its original packaging.
  • Proof of purchase (invoice or receipt) must be provided.

How to request a return

Before sending anything back, you must contact us to obtain approval and instructions:

📧 Email: support@chibana.fr
💬 WhatsApp: +213 770 178 418

Please include: your order number, the item(s) you wish to return, and the reason for the return.

Return address

Returns are sent to our processing location in Algeria:

📍 02 Rue Les Frères Bouguelta, Oran 31000, Algeria

⚠️ Items returned without prior approval (RMA) may be refused.

Return shipping & responsibility

Unless the return is due to our error (wrong item, confirmed defect), the customer is responsible for return shipping costs. We strongly recommend using a tracked shipping service. You must provide the tracking number to us by email or WhatsApp.

We are not responsible for items lost in transit if no tracking is provided.

Exchanges

If you request an exchange and it is approved, we can ship a replacement once:

  • we receive the returned item, or
  • we receive valid tracking showing the return is in transit (depending on the case).

Availability of sizes/colors is not guaranteed. If the requested exchange item is unavailable, we will offer a refund instead.

Non-returnable items

The following items are not eligible for return:

  • Gift cards
  • Final sale items (if clearly marked as “Final Sale” on the product page)

Damaged items, defects, or wrong item received

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us within 48 hours of delivery and include clear photos. We will review the case and offer an appropriate solution (replacement, repair, partial refund, or full refund depending on the situation).

Refunds

Once we receive and inspect the return, we will notify you of approval or rejection. If approved, the refund will be issued to the original payment method within 10 business days.

Depending on your bank or card provider, it may take additional time for the refund to appear. If you have not received your refund after 15 business days from the approval date, please contact us: support@chibana.fr.

Chargebacks (important)

If you have an issue with your order, please contact us first so we can help quickly. Initiating a chargeback without contacting us may delay resolution. We are committed to resolving issues fairly and transparently.

Legal note

Chibana is the trading name of Drimind Limited (Hong Kong). In general, our policies are governed by applicable Hong Kong law. However, nothing in this policy limits any mandatory consumer rights under the laws of your country of residence, including where applicable within the European Union.