Frequently Asked Questions
Before contacting our Customer Care team, we have put together a number of frequently asked questions for you. If you need additional support, please email us at contact@chibana.fr.
We work exclusively with genuine leather:
Lamb nappa: fine, smooth, and luxurious.
Goat leather: lightweight, durable, and naturally grained.
Nubuck: velvety, matte finish.
Cowhide: thicker, solid, and long-lasting.
Avoid direct sunlight and prolonged humidity.
Use a soft, slightly damp cloth to clean small stains.
Apply special leather cream, skin cream, or even baby lotion to keep the leather nourished.
Always store on a wide hanger.⚠️ Never machine wash or soak in water.
Lamb nappa: extremely soft and refined.
Nubuck: velvety, elegant, and modern texture.
Goat: lightweight and resistant.
Cowhide: strong and thick, ideal for durability.
Yes ✅ we only use premium metal zippers, guaranteed against manufacturing defects and built for long-term daily use.
A high-quality leather jacket can last 10+ years, even a lifetime, with proper care. Leather develops a beautiful patina over time.
No. Genuine leather may have a natural smell at first, but it quickly fades. Unlike synthetic leather, it has no unpleasant chemical odor.
Check our size guide on each product page.
👉 Tip: if you’re between two sizes, go one size up, especially if you wear sweaters underneath.
Yes ✅ you have 14 days after delivery to return or exchange your jacket.
- The product must be new, unworn, with tags and original packaging.
- Return costs are at the customer’s expense (unless it’s our mistake).
- France & Europe: 3–7 business days.
- International (Canada, USA, Maghreb, etc.): 7–14 business days.All orders include a tracking number.
- Credit cards (Visa, Mastercard, Amex)
- PayPal
- Apple Pay / Google Pay
Our leather comes exclusively from North Africa, crafted by skilled artisans with traditional expertise.
Not yet. However, we provide a wide range of cuts, leathers, and finishes so every customer can find the right jacket.
All our jackets are made from 100% genuine leather. We do not use synthetic or artificial leather.
Yes 🌍 we ship worldwide. Costs and delivery times vary depending on the destination. Every order includes full tracking.