Privacy Policy

Last updated: January 26, 2026

Chibana is the trading name of Drimind Limited (“we”, “us”, “our”), a company incorporated in Hong Kong. We operate the website chibana.fr and related services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit, interact with, or make a purchase from our website.

By accessing or using our Services, you acknowledge that your information may be processed as described in this Privacy Policy. Where required by law, we will ask for your consent (for example, for certain cookies).

Who We Are (Data Controller)

For the purposes of applicable data protection laws (including the GDPR), the data controller is:
Drimind Limited (trading name: Chibana)
Company Registration Number (CRN): 7807389
Business Registration Number (BRN): 78073891
Registered address: Unit B6, 12th Floor, Wing Wah Building, 677 King’s Road, Quarry Bay, Hong Kong
Email: privacy@chibana.fr

Corporate Structure & Operations

Chibana products are marketed and sold exclusively online by Drimind Limited, the legal entity responsible for all customer transactions, payments, billing, and contractual obligations.

The manufacturing and artisanal production of Chibana leather goods is carried out in Algeria through an independent workshop operated by the brand. This workshop acts solely as a production and fulfillment partner.

The Algerian workshop does not sell products directly to customers, does not operate the website, and does not process payments or customer billing.

Personal Information We Collect

We may collect the following categories of personal information:

  • Identity & contact: name, email address, phone number
  • Order details: billing and shipping address, items purchased, order history
  • Payment-related data: payment status, transaction references (we do not store full card details)
  • Customer support: messages you send to us (email, contact form, WhatsApp)
  • Device & usage data: IP address, browser type, device information, pages viewed
  • Cookies & analytics: identifiers and browsing data (subject to your cookie choices)

How We Use Your Information

  • To process and fulfill your orders, including shipping and delivery updates
  • To communicate with you about your purchases (order confirmations, service emails)
  • To provide customer support and handle returns or refunds
  • To improve our website, services, and shopping experience
  • To prevent fraud, manage risk, and protect the security of our Services
  • To comply with legal, accounting, tax, and regulatory obligations

Legal Bases (GDPR)

  • Contract: processing necessary to perform our contract with you
  • Legal obligation: compliance with applicable laws
  • Legitimate interests: fraud prevention, service improvement, platform security
  • Consent: where required for cookies, analytics, or marketing

Payments

Payments are processed securely by third-party payment providers such as Stripe and PayPal. We do not store or have access to your full payment card details. Payment providers process data in accordance with their own privacy policies.

Sharing Your Information

  • Payment providers to process transactions
  • Shipping and logistics partners to deliver orders
  • Hosting and IT providers to operate and secure our website
  • Legal authorities where required by law

We do not sell your personal data.

International Transfers

Your personal data may be processed outside your country of residence, including in Hong Kong and Algeria. Where required, we rely on appropriate safeguards such as standard contractual clauses (SCCs).

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described above and to comply with legal obligations.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal data. Requests can be sent to privacy@chibana.fr.

Contact

Company: Drimind Limited (trading name: Chibana)
CRN: 7807389 – BRN: 78073891
Address: Unit B6, 12th Floor, Wing Wah Building, 677 King’s Road, Quarry Bay, Hong Kong
Email: contact@chibana.fr