Shipping Policy

At Chibana (the trading name of Drimind Limited – Hong Kong), we are committed to providing a reliable shipping experience with clear timelines, tracking, and transparent customs information.

Shipping Origin

Our products are carefully prepared and shipped from Algeria. Orders are dispatched internationally to the destination address provided at checkout.

Processing Time

Orders are processed within 1–3 business days after payment has been received. During peak periods or in exceptional situations, processing may take slightly longer — in such cases, you will be notified by email.

Estimated Delivery Times

Delivery times below are estimates and may vary due to customs clearance, local postal operations, weather, or other factors outside our control (Orders are shipped from Algeria) .

  • Europe: 3–7 business days.
  • North America (United States & Canada): 7–14 business days.
  • Other countries: approximately 7–14 business days.

If your order is delayed, please contact us and we will assist you with tracking and carrier follow-up.

Carrier & Tracking

We primarily ship using EMS Algeria. In some cases (depending on destination, service availability, or operational constraints), we may use an equivalent international carrier or partner network to ensure safe delivery.

Once your order is shipped, you will receive an email with a tracking number. If needed, we can also send it via WhatsApp. Tracking allows you to follow your parcel until delivery.

Customs Duties & Taxes

International orders may be subject to customs duties, VAT, or local taxes depending on the destination country’s regulations. These fees are determined by local authorities and are the responsibility of the customer. Chibana does not control or cover these charges.

International orders may be subject to customs duties and import taxes. These charges are the responsibility of the customer.

Address Accuracy

Please ensure your shipping address is complete and accurate, including apartment number, postal code, and a reachable phone number when required by the carrier.

If a parcel is returned to us due to an incorrect or incomplete address, refusal, or failure to collect, the customer may be responsible for additional reshipping fees.

Lost or Stuck Parcels

If tracking shows no movement for an extended period or the parcel appears lost, please contact us. We will open an inquiry with the carrier. When applicable, we will offer a suitable resolution (replacement shipment or refund) according to the carrier’s final investigation outcome and our return/refund policy.

EU Consumer Information

If you are a consumer in the European Union, nothing in this policy limits your mandatory consumer rights under applicable EU law.

Support

For any questions regarding shipping or tracking, you can contact us at:

📧 Email: support@chibana.fr
💬 WhatsApp: +213 770 178 418