Terms of Service – Chibana

1. Eligibility & Account

You confirm that you are at least the age of majority in your country of residence and that you have the legal capacity to enter into a contract. If you create an account, you are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Information you provide must be accurate and up to date.

2. Products & Availability

We make reasonable efforts to display accurate product descriptions, sizes, and images. However, colors and textures may vary depending on your device and lighting. Product availability, specifications, and pricing may change without notice.

3. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept, refuse, or cancel an order in situations such as suspected fraud, payment issues, stock limitations, or pricing errors. If we cancel an order after payment, we will issue a refund to the original payment method.

Orders are intended for personal use only (not for resale unless agreed in writing).

4. Prices, Taxes & Customs

Prices are displayed on the website and may change without notice. Shipping costs (if applicable) are shown at checkout. You are responsible for any applicable local taxes, customs duties, or import fees imposed by your destination country, unless explicitly stated otherwise on the checkout page.

5. Payments

Payments are processed securely by third-party payment providers (for example, Stripe, PayPal, or other gateways available at checkout). We do not store full payment card details. You agree to provide valid and authorized payment information and authorize us to charge the total amount shown at checkout (including taxes/shipping where applicable).

6. Shipping & Delivery

Delivery times are estimates and may vary due to carriers, customs clearance, weather, or other factors beyond our control. Details are provided in our Shipping Policy. Risk of loss transfers to you once the parcel is handed to the carrier, except where mandatory consumer laws provide otherwise.

Please review: Shipping Policy

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy. Please read it carefully before placing an order: Return & Refund Policy.

8. Intellectual Property

All content on this website (including text, images, logos, designs, product photos, and trademarks) is owned by Drimind Limited or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without prior written permission.

9. Prohibited Uses

You agree not to misuse the Services, including attempting to hack, disrupt, scrape, or interfere with the website, or using the Services for unlawful purposes, fraud, or to violate the rights of others.

10. Chargebacks & Disputes (Important)

If you have any issue with your order, please contact us first so we can help quickly and fairly. Initiating a chargeback without contacting us may delay the resolution. We remain committed to resolving customer issues transparently in line with our policies.

11. Disclaimer & Limitation of Liability

To the maximum extent permitted by law, the Services and products are provided “as is” and “as available” without warranties of any kind. We are not liable for indirect, incidental, or consequential damages (including loss of profits or data). Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law.

12. Governing Law

These Terms are generally governed by the laws of Hong Kong. However, nothing in these Terms limits any mandatory consumer rights under the laws of your country of residence, including where applicable within the European Union.

13. Changes to These Terms

We may update these Terms from time to time by posting the updated version on this page. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms can be sent to: support@chibana.fr

Company Information:
Trading Name: Chibana
Legal Entity: Drimind Limited
Registered Address: Unit B6, 12th Floor, Wing Wah Building, No. 677 King’s Road, Quarry Bay, Hong Kong
Email: support@chibana.fr
WhatsApp: +213 770 178 418